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Friday, 3 July 2009

Rethinking lean service

Here is an article/pamphlet by John Seddon laying out the principles that are explained in more detail in "Systems thinking in the public sector"

Here there are ideas that have been proven to reduce costs and improve service - something an incoming Tory administration should be interested in.

Please poke it under the noses of any influential Tories you come across.


1 comment:

  1. By definition the "public sector" doesn't have a proper customer. That's why systems thinking will always fail in this area.

    It's also why I favour the citizens dividend and LVT. The citizens dividend will roll back the state and allow citizens to be real customers of competing providers (with the massive efficiency gains that this will create).

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