I am beside myself with fury. In the budget, Darling announced £15bn of further savings in the public sector through more IT-led change, back offices, sharing etc – more factories. The authors of the Treasury report actually declare that their evidence-base amounts to “proxies, assumptions and estimates” – they don’t let their lack of evidence to get in the way of their prejudices. Yet we have firm evidence on the unintended costs being created by factory designs (Advice UK report – see past newsletters).
We have been building public-service factories for a few years now. Isn’t it odd that we don’t have any data from these experiments? We know one county council is kicking out its private-sector ‘partner’, we know many who are discovering that their new factories, developed with their ‘partners’, are experiencing rising costs, we know of one council where an extraordinary spend has resulted in higher costs and worse service. Why doesn’t government publish data?
If you have any data and/or experiences with ‘new factory management’ in the public sector, please let me know. We need to start totting up the waste of public funds used for building factories.
I am so mad about all this I decided to make my next visit to Hull University Business School a Master Class on why Darling’s initiative will lead to higher costs and how services ought to be designed for massive improvement. It is free. You can register at:http://www.systemsthinking.co.uk/Hull%20master%20class.pdf"