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Thursday, 5 March 2009

Targets, bloody targets

Deming taught us that targets promote the wrong behaviours. Here is a nice example, by James Bartholomew

Schools have targets for abscences. If a school is closed, no abscences. If a school stays open, but lots of kids bunk off to play in the snow, your target is hammered. What is a head, who is ruled by targets to do? You do the math, as they say.

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